Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when you submit a contact form, request a consultation or quotation, communicate with our team, or otherwise interact with us.

This information may include:

• Name
• Email address
• Telephone number
• Practice, company, or organization name
• Business address, city, and state
• Equipment model, condition, location, or serial-number information
• Information related to a purchase, sale, trade-in, installation, or support request
• Any additional information you choose to provide

We may also automatically collect limited technical information, such as your IP address, browser type, device type, operating system, referring website, pages visited, and approximate visit date and time.

How We Use Your Information

We may use collected information to:

• Respond to inquiries and consultation requests
• Provide information regarding CBCT systems and related services
• Prepare quotations, evaluations, or purchase offers
• Assist with equipment purchases, sales, trade-ins, or financing requests
• Coordinate site planning, delivery, installation, calibration, and training
• Provide warranty, service, and technical support
• Improve our website, products, services, and customer experience
• Maintain the security and proper operation of our website
• Comply with applicable legal and regulatory requirements
• Protect our business, customers, and legal rights

Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, measure traffic, and understand how visitors interact with the website.

Cookies are small files stored on your device. Most browsers allow you to manage or disable cookies through their settings. Disabling certain cookies may affect the operation or functionality of the website.

We may use third-party analytics or performance tools to help us understand website usage. These providers may collect technical information according to their own privacy policies.

How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers and business partners when reasonably necessary to operate our website, respond to your request, or provide products and services.

These parties may include:

• Website hosting and technology providers
• Email and communications providers
• Analytics and website-performance providers
• Shipping, freight, rigging, and installation providers
• Manufacturers, distributors, service organizations, or technical-support providers
• Financing providers when you request financing assistance
• Professional advisors, including legal, accounting, or insurance professionals

We may also disclose information where required by law, court order, governmental request, or when reasonably necessary to protect our rights, property, customers, personnel, or the public.

Financing and Service Partners

When you request financing, delivery, installation, technical support, or another service involving a third-party provider, we may share the information reasonably required to facilitate that request.

Third-party financing and service providers maintain their own privacy practices and terms. Encompass is not responsible for the privacy practices of independent third parties.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

No internet transmission or electronic-storage method is completely secure. Although we take commercially reasonable precautions, we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to websites operated by manufacturers, financing providers, technology vendors, or other third parties.

We are not responsible for the content, security, or privacy practices of external websites. We encourage you to review the privacy policy of any third-party website you visit.

Children’s Privacy

Our website and services are intended for healthcare professionals, businesses, and other adult users. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

Your Privacy Choices

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information that we maintain about you.

Certain information may be retained when reasonably necessary for legal, accounting, contractual, warranty, fraud-prevention, or legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, website, services, or legal obligations.

Updates will be posted on this page, and the Effective Date shown above will be revised when material changes are made.