Answers Before You Invest

The right system depends on your clinical needs, desired field of view, available space, workflow, budget, and long-term plans. Encompass reviews these factors with you and recommends systems that align with your practice rather than taking a one-size-fits-all approach.

Yes. Encompass offers premium new systems as well as select certified pre-owned CBCT equipment. Availability varies by model, configuration, condition, and current inventory.

The exact package depends on the selected system and proposal. It may include equipment consultation, site planning, delivery coordination, installation, calibration, software setup, training, warranty coverage, and ongoing support.

Yes. Encompass supports healthcare practices across the United States with equipment consultation, delivery coordination, installation, training, and technical support.

Pre-owned systems are evaluated, inspected, tested, and prepared before installation. The specific refurbishment process and included components depend on the model and condition of the system.

Warranty options may be available depending on the system and proposal. We clearly explain the coverage, term, exclusions, and available protection options before purchase.

We provide available equipment details, photographs, configuration information, and relevant condition information so you understand what is included in the proposed system.

Yes. We help review room dimensions, electrical and network considerations, system placement, access requirements, and other installation-related factors. Local construction, shielding, permitting, and regulatory requirements may involve independent professionals or authorities.

Encompass coordinates the delivery and installation process with qualified personnel and service partners based on the system, location, and scope of work.

Training is commonly included as part of a complete system package. The exact training format and scope are outlined in your proposal and may include system operation, software workflow, and basic image-acquisition guidance.

Timing depends on system availability, shipping, room readiness, permitting, and scheduling. We provide a project-specific timeline and coordinate major milestones with your team.

Financing options may be available through independent financing providers, subject to application, approval, credit terms, and lender requirements. Encompass can help connect interested customers with available financing resources.

Warranty coverage varies by system, condition, manufacturer, and proposal. We review available standard and extended coverage options with you before purchase.

We typically request the manufacturer, model, serial number, approximate age, system condition, current location, reason for sale, service history when available, and clear photographs of the equipment.

No. Purchase interest depends on the manufacturer, model, age, configuration, condition, location, market demand, and equipment history. We review each submission individually.

The removal and logistics plan depends on the transaction and location. When a purchase is agreed upon, we clarify responsibilities, scheduling, access, disassembly, transportation, and related requirements in advance.

Support may include remote troubleshooting, workflow guidance, software assistance, coordination of service, and help identifying the appropriate next step when an issue occurs. Coverage and response terms may vary by warranty or service arrangement.

In some cases, yes. Support depends on the manufacturer, model, system condition, location, parts availability, software access, and the type of service requested. Contact our team with the equipment details for review.